Refund and Returns Policy

Product availability:
SuperPrint.ro makes constant efforts to maintain the correctness of the data and product stocks displayed in the Online Store. Regarding the availability of the displayed products, there are 3 situations most often raised:

1. The product is available in stock, so the time of making + delivery of an order can vary between 2 and 5 working days, depending on the complexity and processing time chosen.
2. The product or product variation is not available, in this case the product cannot be purchased directly from stock. Please contact us for viable solutions and alternatives.
3. Some products can be purchased “to order”, with a processing time of up to 2-3 weeks or more. Examples of products: Exhibition stands, display systems with exhausted stock, insufficient quantities available in stock, special or complex orders, etc.

Delivery of products:

In Romania:
The ordered products, accessories and textile prints benefit from free delivery in 1-2 working days for the Romanian towns with FAN Courier processing centers located in the coverage area.

If the delivery address is not covered by the FAN Courier network, SuperPrint.ro will charge a delivery fee* equivalent to additional km reported by FAN Courier for the chosen destination.

*The fee for additional km will be communicated in writing before handing over the package for delivery.

Order processing – will begin immediately after full or partial payment for the ordered products.

An AWB number for tracking the shipment will be generated and sent via Email or SMS to monitor your delivery in real time.

Personal pickup from the SuperPrint Bucharest headquarters:
We offer the possibility of personal pickup of completed orders from the address of our work point: Bd. Dimitrie Pompeiu 5-7, Sector 2, Bucharest, Romania 020335
Contact for status of orders and pickups: +40 314.254.073; +40-721.262.407

The work schedule for personal pick-up is from Monday to Friday between 09.00-17.00.

Delivery in the European Union and Internationally:
SuperPrint.ro delivers catalog products internationally via DHL International, fast courier service with delivery in 3-4 working days. The option is available when completing an order, by choosing the desired EU country for delivery.

Cancellation or modification of an Order
Cancellation or modification of a placed order can be done:
– Within a maximum of 24 hours from the placement on the website, if it was not previously confirmed by the client by email or by phone with a SuperPrint Operator.
– Before going into production (personalization by print) of the materials ordered with the client’s graphics confirmed by BT (Bun de Tipar) or before the execution of the work for the previously ordered and confirmed display systems.

Amounts paid in advance by Payment Order or Bank Card will be returned to the Beneficiary’s account within a maximum of 20 working days.

An order cannot be canceled if it was previously confirmed and the production of the ordered products is in progress or has been completed.

Returning products
SuperPrint.ro makes constant efforts so that the information and characteristics of the products present on the site are correct and permanently updated. If a product received from SuperPrint.ro is different from the description displayed on the website or has inconsistent, visible defects, you can return or exchange it in compliance with the provisions of the Return Policy in accordance with online trade legislation.

The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 10 working days from receiving the product or, in the case of services, from concluding the contract, in accordance with the provisions of Ordinance no. .130/2000.

In the case of customized products:
It is not possible to return some purchased products or services, except in cases where the parties have agreed otherwise:
– extended warranty certificates;
– personalized prints made according to the confirmed production sketches and with the Client’s Letter of Intent (BT).
– permanently customized products at the customer’s request.